Two of London’s busiest emergency departments are using Streamwave‘s Patient Check-in platform, a doctor-designed solution that the company says is aimed at helping clinicians assess patients sooner, streamline patient registration, and ease pressure on NHS emergency services.
Northwick Park Hospital in Harrow has deployed the platform, including its digital encounter creation capability, enabling patients to officially register their attendance quicker and begin their care journey immediately on arrival using their own smartphone.
St George’s Hospital in Tooting, which has been using the platform since 2023 as Streamwave’s original NHS development partner, continues to use the platform to support patient assessment and flow.
Streamwave says its Patient Check-in enables patients to begin their care journey by scanning a QR code on arrival using their own smartphone, without needing to download an app. Patients complete a short digital self-assessment, describing their symptoms in their own words while answering clinically designed questions.
The company says this allows for the triage process to begin as soon as the patient arrives, with clinicians receiving structured patient information before carrying out their face-to-face assessment. Streamwave says this will help identify patients who may need more urgent attention and make informed decisions sooner.
Streamwave says the rollout comes at a critical time for NHS emergency departments, as recent data from the Royal College of Emergency Medicine estimates that more than 15,000 excess deaths were associated with prolonged emergency department waits during 2025.
Northwick Park Hospital operates one of the busiest emergency departments in London, treating more than 100,000 patients every year. St Georges Hospital is one of the capital’s four Major Trauma Centres and provides emergency care for a population of more than 1.3 million people across South West London.
Since introducing Streamwave’s Patient Check-In in 2023, St Georges says that 180,000 patients have used the platform, and it has contributed to a reduction in triage times by up to 50%.
“Too often, valuable time is lost before clinicians have the information they need to assess and prioritise patients. We built Streamwave to support both patients and healthcare teams by removing friction from the intake process and creating a faster, more connected pathway from arrival to treatment,” said Dom Joseph, Co-Founder of Streamwave.
Vicky Timms, Clinical Lead for Emergency Medicine at Northwick Park Hospital said: “Anything that helps us understand a patient’s needs earlier can make a real difference in a busy Emergency Department. Streamwave Patient Check-In gives our teams earlier visibility of patient information, streamlines the check-in process, and helps us improve patient flow while delivering a better experience for patients arriving at our Emergency Department.”
Dr. Ahmed Mahdi, Consultant in Emergency Medicine at St Georges Hospital said: ““When caring for patients in a fast-paced environment, every second really does count. Being able to help our clinicians access crucial patient information earlier has greatly supported safer and faster decision-making across the department.”
“Emergency departments are under immense pressure, and every minute matters. The sooner clinicians have access to meaningful patient information, the sooner they can begin making decisions that improve patient care,” said Dr. Gabriel Jones, Chief Medical Officer at Streamwave and Consultant in Emergency Medicine. “Streamwave was designed to help hospitals capture that information earlier and transform the moment a patient arrives into the beginning of clinical assessment.”
