Every GP practice in Wales is now using EMIS Web, marking the completion of one of the largest digital transformation programmes ‘ever undertaken’ in Welsh primary care according to Digital Health and Care Wales (DHCW).
Delivered by DHCW in partnership with GP practices and suppliers across Wales, the programme has seen 193 GP practices transition from Vision to EMIS Web, completing the move to a single clinical system across Welsh primary care.
Since the programme began in June 2024, more than 1.75 million patient records have been safely migrated and over 5,000 practice staff supported through training, preparation, and go-live activities. DHCW’s Primary Care Services team provided more than 17,400 hours of direct support.
DHCW says the move to a single clinical system provides a stronger foundation for primary care across Wales, supporting greater consistency, improved collaboration and future innovation.
Sam Hall, Director of Primary, Community Care and Mental Health Digital Services, Digital Health and Care Wales said: “Today marks the culmination of years of planning, partnership, and hard work across primary care in Wales. Bringing every GP practice onto a single clinical system is a significant national achievement and provides a platform for the next generation of digital services and improvements for practices and patients alike.
“This programme has only been possible because of the commitment shown by GP practice teams, our delivery partners and colleagues across NHS Wales. Together, they have delivered a nationally significant transformation that will support primary care in Wales for years to come.”
Cleveland Henry, Chief Operating Officer at Optum UK said: “This marks an important milestone for everyone involved in the delivery of one of the largest digital transformation programmes ever undertaken in Welsh primary care.”
“We’re very proud to have worked alongside Digital Health and Care Wales and GP practices across the country to deliver this significant programme. Completing the move to a single clinical system across Wales creates a strong platform for future innovation and improvements in primary care.”
DHCW says that across the programme, 99% of respondents rated their remote support as excellent, very good, or good, while 94% reported feeling fully supported by DHCW during their go-live period.
